Refund policy

Return & Refund Policy

Effective Date: Jan 1, 2026

Due to the perishable nature of flowers and plants, all sales are final once an order has been delivered or picked up.

• Orders may be canceled or modified up to 24 hours before the scheduled delivery or pickup date.

• Same-day, next-day, or last-minute orders cannot be canceled or refunded.

• Custom arrangements, event florals, and holiday orders are non-refundable once production has started.

If you are dissatisfied due to a quality issue:

• Contact us within 24 hours of delivery or pickup

• Provide clear photos of the arrangement

If approved, we may offer:

• A replacement arrangement

• Store credit

• A partial refund, at our discretion

We are not responsible for refunds due to:

• Incorrect or incomplete delivery addresses

• Recipient unavailability

• Refusal of delivery

• Weather delays or events beyond our control

• Delays caused by third-party delivery services

If flowers are left in a safe location and later damaged due to environmental conditions, the order is considered fulfilled.

• Pickup orders must be collected during posted business hours.

• Orders not picked up within 24 hours are considered fulfilled and are not eligible for refund.

• Flower and container substitutions may occur due to availability.

• Substitutions are not considered a valid reason for a refund if the overall style, color, and value are maintained.

The following are non-refundable:

• Delivered or picked-up floral arrangements

• Custom designs and event orders

• Sale or promotional items

• Gift cards

For questions or concerns, please contact us within the required timeframe:
verabloomflowers@gmail.com