FAQ
From delivery details to bloom care, here’s everything you need to know—no guessing required.
Delivery
Do you offer same-day flower delivery?
Same-day orders are accepted daily until 2:00 p.m. Irvine time, subject to flower availability and delivery capacity. After 2:00 p.m., same-day fulfillment may still be possible if flowers are available and our florist has capacity, but it is not guaranteed. Contact us before ordering for a time-sensitive request.
What areas do you deliver to?
We offer local delivery up to a 30-mile radius from 7206 Ansel, Irvine, CA 92618. Enter the full recipient address at checkout to confirm coverage and the charge. See our delivery area and fees.
Can I choose a specific delivery date and time?
Share your preferred date in the order notes and contact our studio before purchasing if timing is essential. A requested date or time is subject to confirmation. For subscriptions, our studio follows up to arrange your first delivery.
What if no one is home at the time of delivery?
Our driver will safely leave the flowers in a shaded, secure spot and send a delivery confirmation. If special instructions are needed, please include them in your order notes.
About the Flowers
How do I make my flowers last longer?
Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.
Can I request specific flowers or colors?
Yes — leave your preferences in the order notes. While we can’t guarantee every bloom, we’ll always design with your wishes in mind.
Do you use seasonal flowers?
We work with the freshest seasonal blooms available. Occasionally, flower varieties may be substituted with equal or higher-value alternatives to maintain quality and design.
Order Changes & Cancellations
Can I modify or cancel my order?
Please contact us as soon as possible at +1 (562) 666-7800. Changes or cancellations can be made before your order has been prepared. We’ll always do our best to help when contacted in time.
What if I need to reschedule delivery?
We can reschedule delivery once, free of charge, if you notify us before the original delivery date.
Payment & Pricing
What payment methods are accepted?
Available payment methods are shown at checkout for your order. Choose one of the displayed options before confirming payment.
Are prices tax-included?
No — listed prices do not include sales tax. Applicable taxes will be added at checkout based on the delivery location. This ensures transparent pricing in accordance with local tax regulations.
When will my card be charged?
Payment is processed when you complete your purchase. A requested delivery date is subject to confirmation. For subscriptions, checkout also shows the recurring payment terms before you approve them.
Do you offer installment payments?
Check the payment options displayed at checkout for your order. Installment options, if available, depend on eligibility and the payment provider.
Still Have Questions?
If you didn’t find what you were looking for, we’re happy to help. Reach out anytime—we’d love to hear from you.